Refund Policy. 7-day money-back, cancel anytime.

1. Free trial first

Every new Vision account gets a 12-day free trial, starting when the account is created. You don't need a card for it, and nothing is charged when it ends. After the trial, Vision is $5 per month or $50 per year (US dollars). If you don't subscribe, the app stops working until you do.

2. 7-day money-back guarantee

If you subscribe and change your mind, email [email protected] within 7 days of your first payment for that subscription and we will refund it in full. You don't need to give a reason. This applies to the first payment of a subscription on either plan, monthly or yearly. When we refund it, the subscription is cancelled and your access ends.

The guarantee covers the first payment of a subscription once per customer. If you have already had a refund under this guarantee and subscribe again later, the new subscription is not covered.

3. Renewals and cancelling

After the first payment, each renewal is charged automatically at the start of the new period, and renewals are not refunded, including partial periods. To avoid a renewal, cancel before it: you can cancel anytime from your account at dashboard.heyvision.app, or by emailing [email protected]. When you cancel, your subscription won't renew, and you keep full access until the end of the period you already paid for.

4. Billing errors and the law

• Billing errors. If you were charged twice, or charged by mistake because of a billing error, we refund the extra or wrong charge, whenever it happened.
• When the law requires it. Some consumer protection laws in the buyer's country give a right to a refund beyond this policy. Where such a law applies to you, we follow it.

To ask for a refund, email [email protected] with the email address on your account and the date and amount of the charge, so we can find it quickly.

5. Buyers in the EU and UK

If you are a consumer in the EU or UK, you keep your legal 14-day right to withdraw from a digital purchase, unless at checkout you expressly agreed to immediate access and acknowledged that you lose that right; our 7-day guarantee is in addition to that right and never replaces it. To withdraw, email [email protected] or send any clear statement that you want to withdraw.

6. Who processes refunds

Payments are handled by Dodo Payments, our Merchant of Record. Dodo Payments is the seller of record for your purchase and processes every refund. When a refund is approved, it is issued through Dodo Payments to your original payment method. How long it takes to appear depends on your bank or card provider, usually 5 to 10 business days.

7. Changes and contact

Vision is a product of Techsolace, run by an individual founder based in Jaipur, Rajasthan, India. We may update this policy. When we do, we change the "Last updated" date at the top of this page. This policy is part of our Terms of Service. Questions? Email [email protected].